Onboarding redesign
Reducing time-to-value for a B2B SaaS product through discovery and journey mapping.
From customer success to product.
Multilingual professional with 4+ years bridging customer success, project delivery, and product — across SaaS, mobility, and cultural industries. I bring structure, clarity, and empathy to complex initiatives.
Product managementCustomer successProject coordinationAccount managementProcess design
Selected work
Case study 02
Coming soon — currently in progress.
Latest writing
- Naming the problem before the fix
From support tickets to product conversations — why a shared problem statement matters.
- Clarity in customer-facing comms
Templates, macros, and tone — reducing cognitive load for users under stress.
- From ticket volume to useful signals
What I am learning about turning operational data into decisions — without drowning in dashboards.
Contact
Whether you are looking for someone to align stakeholders, coordinate a product initiative, or bridge the gap between teams — I would love to hear from you.
Get in touch